If everything died today, would we know what to do?
One-page written plan so your team reacts like clockwork, no matter who's on call.
Replies within 12 hours, 7 days a week. Price locked before work starts.
security rescue · how it gets fixed in 48 hours
From symptom to fixed — the 48-hour clock
Your rescue, hour by hour
Exactly what happens in your 48 hours
Forget vague "the team will be in touch". Here is this ticket's plan on a literal clock.
This strip plays the exact clock you get the second you book: same phases, same hourly steps, same 48h deadline. Nothing here is invented after the sale.
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0h
You send the symptom
One sentence, a screenshot, a link — any format works. It becomes the letter of the ticket.
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≤12h
The ticket is locked
A senior engineer replies with a written flat-rate quote: $4,000, all-in, no hourly meter. Nothing starts and nothing is billed until you approve it and pay.
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12h×2
Prefer speed? 12-hour express
Any ticket, decided before payment, becomes a 12-hour delivery at $8,000. The rush is a fixed, published option — not a meter ticking next to the flat price.
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0–48h
The work, hour by hour
This ticket is delivered through its own named sequence. The exact depth depends on what the diagnosis finds — but the sequence is the one below.
- 0–12h 1 Map
- 12–24h 2 Write
- 24–36h 3 Drill
- 36–48h 4 Update
At 24h you get a mid-run check-in: what is done, what is left, and — if anything outside scope shows up — a separate flat-rate quote for your approval before any extra work.
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48h
The handover
Fixed, tested, and proven done. You receive the fix verified within the agreed scope, the rescue log, the plain-English handover document, the before/after proof, every key still under your control — and one locked invoice.
- One-page runbook, not a binder
- Runbook drilled with your team
- 24/7 contact and escalation flow
“Nine times out of ten it is not an exotic APT — it is a plugin — An add-on that extends your CMS; outdated or abandoned plugins are the most common way sites get hacked. nobody updated, a key lying in a `.env`, or an admin password that already floated through a breach dump. We find the actual entry point, close it, clean what is left, and hand you proof.”
When the site goes down overnight, your team should not be guessing who to call and what to try. This rescue turns your chaos into a one-page runbook your team can actually follow at 2 a.m., then walks them through it so the plan works the night you need it — not the night you test it.
Why most “business continuity” documents fail
Binders of policies that nobody has read are not continuity. When it is 2 a.m. the question is not “what does policy 14 say” — it is who, in what order, with what passwords and which decision rights. The runbook answers those first, and the drill turns a document into muscle memory.
The runbook and the drill
I map the systems, write the single-page action plan, secure the credentials behind it, and then run a live drill with your team where we walk the exact steps against a simulated outage. You get the plan, the credentials vault, and a team that has already done it once.
What your $$4,000 actually buys you
Disaster readiness
From 2 a.m. panic to one-page runbook
When something breaks at 3 a.m., you need a name, a number, and an order — not a search engine.
2 a.m. panic
Who do we call? What is the password? What was changed last week? Three people are texting. Nobody knows the order. The site is down and every minute costs money.
One-page runbook
Who to call first. What to do in what order. Where the passwords are. What changed last month. One page, one phone number, one clear sequence. Panic replaced by procedure.
What it delivers
What lands in your inbox at hour 48
Every rescue ends with the same handover standard — plus the pieces specific to this security ticket.
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01
The fix, within scopeThe symptom you booked is resolved, tested, and verified working before I say "done".
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02
The rescue logWhat was broken, what I changed, what to watch — written down and yours to keep.
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03
Plain-English handover docReadable by the owner, not just the IT team: access, config, and the "what next" in one file.
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04
Every key stays yoursAccounts, credentials, and access stay under your control — nothing changes owner.
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05
One locked invoiceThe flat rate you approved, in USD, agreed in writing before work started.
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06
Forensics in human languageHow the attacker got in, what they touched, and proof the environment is clean.
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07
Hardening logEvery door closed and logged — firewalls, logins, permissions, keys.
Scope is written before work starts. Anything outside it gets its own flat-rate quote for your approval — never an open meter.
After you approve the ticket
A secure handover of access
Once the flat rate is approved, the only thing left to hand over is access — and it's handled like it's stolen property: only what's needed, over a secure channel, and deleted when it's done.
What a security rescue typically needs
- Hosting panel, SFTP or SSH access (server IP + port)
- App/CMS — Content Management System — the software (like WordPress) you use to edit pages without touching code. admin — a temporary editor account works
- Database access, but only if the cleanup needs it
- Cloudflare or registrar — The company where your domain name is registered — whoever controls that account controls the domain. access if DNS is involved
How it's protected
- Passwords go by a one-time secret link, never in plain email
- IP: server-side rescues get our egress IP to allowlist — or you share the server IP + port
- Minimum access: read-only where possible, extra only when the diagnosis needs it
- Credentials are deleted or rotated the moment the rescue is done
- NDA on request; standard confidentiality is in the working agreement
No access, no charge: if we can't reach what we need, you're told honestly during diagnosis — and the no-fix, no-fee rule still holds. Full after-payment handover checklist → · Print the Downtime Response & Continuity Plan handover card →
Plain answers
Questions people ask before booking
Straight answers, no fine print in the sales pitch.
Why is my website down?
Downtime from a 502, a database error, a load spike or a crashed host isn't an accident — it's a gap in the setup. This rescue builds a response plan and rehearses it so the next outage ends in minutes, flat rate in 48 hours.
How much does the Downtime Response & Continuity Plan rescue cost?
$4,000 flat, all-in. Price locked before work starts, delivered in 48 hours, and if it can't be delivered within scope you don't pay. No hourly meter, no surprise line items.
What exactly do I receive when the rescue is done?
The complete handover: the fix verified within the agreed scope, the rescue log, the plain-English handover document, the before/after proof of the work, every account and key still under your control, and one locked invoice in USD. Nothing else is ever billed — if anything outside the scope appears, you get a new flat-rate quote to approve before any work starts.
How long is the plan?
One page. If the plan cannot fit on one page, it will not be read in the middle of a crisis. Supporting details live in a credentials and runbook vault behind it.
Does the drill take my site offline?
No. The drill is a tabletop walkthrough and a safe test of access and restore paths, not an actual outage. Nothing production gets touched without your explicit approval.
What kind of sites is this for?
E-commerce, SaaS, and agency-managed sites that live or die on availability — the common thread is you want the next outage to be short and boring.
Keep the fire under control
Related rescues
The fires that usually burn together.
The smart way to understand it first
Read before you hire, then fix it in 48h
The plain-English version of the Downtime Response & Continuity Plan problem — what to check yourself and when to stop.
Stop losing money every hour you wait.
Every minute your security problem is live, your competitors take your customers. Send the symptom — get the flat-rate Downtime Response & Continuity Plan ticket within 12 hours.
Start the RescueTell me what's on fire.
Send the symptom — I'll reply within 12 hours with the flat-rate ticket that fits.
rescue@fullstacksolutions.devEmergency channel: replies within 12 hours, 7 days a week · US market · English