A human, not a ticket queue

Talk to the engineer who does the work.

One message starts the clock. You get a plain-English reply within 12 hours, 7 days a week — and if it's a rescue, the flat-rate ticket that fits.

Reply ≤ 12h 7 days a week No code required English

Fastest way to reach me

Use the 2-step symptom form on the home page, or write straight to rescue@fullstacksolutions.dev. Both land in the same inbox — the one the engineer actually reads.

rescue@fullstacksolutions.dev

What happens after you write

0–12 hours — reply in plain English: is this fixable, which rescue fits, and the flat price.
You approve — the price is locked and the diagnosis starts.
Access handover — you get a typed checklist of the exact access needed (by rescue type) and a secure one-time link to send it. Nothing extra is collected.
48 hours — delivered with the rescue log: what was broken, what changed, what to watch.

Include these five things

The URL of the website (even if it's already down)
What it was doing the last time it was fine
When it changed — "yesterday" tells me more than "it's broken"
Who else has access (hosting, domain, payment accounts)
Whether we could talk by phone if interviews needed access

Emergency vs. scheduled

Reaching me now — site down, hacked, checkout failing — is what the rescue is for; say so in the first line.

Planning ahead — pre-sale tune-ups, migrations, PCI checks — still reply within 12 hours, just with the scheduled lane.

When you approve: how access is handed over safely

You'll never be asked to paste a password into an email. After approval, you get a typed checklist of the access each rescue actually needs — coherent with the work, not a fishing expedition — plus a one-time secret link to send credentials over an encrypted channel.

Passwords go by a one-time secret link, never in plain email
IP: server-side rescues get our egress IP to allowlist — or you share the server IP + port
Minimum access: read-only where possible, extra only when the diagnosis needs it
Credentials are deleted or rotated the moment the rescue is done
NDA on request; standard confidentiality is in the working agreement

IP: for server-side rescues we give you our egress IP to allowlist, or you share the server's public IP and port. Passwords: only where they apply, over the secure channel, and deleted or rotated when the rescue ends.

See the full handover checklist Read the privacy + confidentiality terms

Honest fit check, in advance

Not for: $2k/month retainers, unpaid "just a quick look" requests, or places that need us to run their business forever. For: a defined rescue, a locked price, and a fixed 48-hour handover.

Working in English, in US business hours, from a remote office with a written agreement. Timezone gaps are covered by the 12-hour reply promise — which is why that number is a promise, not an aspiration.

Read the working agreement

Send the symptom. Nothing else.

Flat rate, 48 hours, no fix no fee. The reply is on me within 12.

Start the Rescue