Ask ten people what a website fix costs and you'll get ten answers, because 'fix' covers everything from a forgotten plugin — An add-on that extends your CMS; outdated or abandoned plugins are the most common way sites get hacked. update to a full malware — Malicious software planted on your site; it can redirect visitors, steal data, or get you blacklisted by Google. cleanup. The honest answer is that price tracks three things: what broke, how far the damage spread, and how soon you need it back. Understand those three and you can sanity-check any quote — including ours.
Check these first, yourself
Some 'outages' are free to fix: an expired card on the hosting — The service that runs your site on a server; the plan you pick decides your speed ceiling and your crash risk. account, a domain that lapsed, or a plugin you can update from the dashboard in a minute.
If a recent change broke the site, restoring last night's backup — A tested copy of your site you can restore from; an untested backup is a hope, not a plan. often costs nothing but the nerve to press the button — check your host's backup panel first.
Get the problem named in one sentence before you pay anyone. A quote for 'optimisation' without a named cause is a quote you cannot compare.
Ask what happens if the fix does not work. Any provider confident in the outcome will put 'no fix, no fee' in writing; if they won't, treat that as the answer.
Should you fix it yourself or call a rescue?
Still have questions?
Why is a flat rate different from an hourly quote?
An hourly quote hands the risk of a messy job to you, so the bill grows exactly when the problem is worst. A flat rate prices the outcome, not the time — the number you agree to is the number you pay, even if the fix takes twice as long as expected.
Can I get a price before I commit?
Yes. Tell us the symptom and you get a reply within 12 hours with the matching ticket and its fixed price. Nothing is charged until you approve it, and the price is locked at that moment.