/ Rescue tickets](https://getfullstacksolutions.com/rescue/index.html)/ Security & Emergencies](https://getfullstacksolutions.com/services/security/index.html)/ Downtime Response & Continuity Plan security · people search: “if my site goes down what do we do” People also searchif my site goes down what do we doWhy does my site keep getting hacked? # If everything died today, would we know what to do? One-page written plan so your team reacts like clockwork, no matter who's on call. security Downtime Response & Continuity Plan "if my site goes down what do we do" flat $4,000 48-hour delivery no fix, no fee $4,000 flat · 48 hours Need it in 12h? **$8,000 — double the speed, double the price, decided before you pay. No fix, no fee One senior engineer Rescue log included Add to cart · $4,000 Start via email instead Rush my fix — 12 hours Replies within 12 hours, 7 days a week. Price locked before work starts. Copy link Print Share Know someone with this exact problem? Pass it on — no email gate. Part of the **Security & Emergencies](https://getfullstacksolutions.com/services/security/index.html) family — 10 tickets, one flat price each ********** security rescue · how it gets fixed in 48 hours 01 **Isolate the intrusion Read-only, first 12 hours 02 **Remove & harden The flat-rate fix on the 48h clock 03 **Verify clean, prove it Proof, log & handover — you keep it **48hflat From symptom to fixed — the 48-hour clock 0hYou send the symptom 12hEngineer replies with flat-rate ticket 48hFixed, tested, handed over See the full delivery step-by-step →](https://getfullstacksolutions.com/process/index.html) Your rescue, hour by hour ## Exactly what happens in your 48 hours Forget vague "the team will be in touch". Here is this ticket's plan on a literal clock. Live demo You are at **hour 0 of 48 **0h This strip plays the exact clock you get the second you book: same phases, same hourly steps, same 48h deadline. Nothing here is invented after the sale. **0h **12h **24h **48h - 0h ### You send the symptomOne sentence, a screenshot, a link — any format works. It becomes the letter of the ticket. - ≤12h ### The ticket is lockedA senior engineer replies with a written flat-rate quote: **$4,000, all-in, no hourly meter. Nothing starts and nothing is billed until you approve it and pay. - 12h×2 ### Prefer speed? 12-hour expressAny ticket, decided before payment, becomes a **12-hour delivery at **$8,000. The rush is a fixed, published option — not a meter ticking next to the flat price. - 0–48h ### The work, hour by hour This ticket is delivered through its own named sequence. The exact depth depends on what the diagnosis finds — but the sequence is the one below. - 0–12h 1 **Map - 12–24h 2 **Write - 24–36h 3 **Drill - 36–48h 4 **Update At **24h you get a mid-run check-in: what is done, what is left, and — if anything outside scope shows up — a separate flat-rate quote for your approval before any extra work. - 48h ### The handoverFixed, tested, and proven done. You receive the fix verified within the agreed scope, the rescue log, the plain-English handover document, the before/after proof, every key still under your control — and one locked invoice. - ✓One-page runbook, not a binder - ✓Runbook drilled with your team - ✓24/7 contact and escalation flow See the full delivery step-by-step →](https://getfullstacksolutions.com/process/index.html) RV From the engineer — Security & Emergencies > “Nine times out of ten it is not an exotic APT — it is a plugin — An add-on that extends your CMS; outdated or abandoned plugins are the most common way sites get hacked. nobody updated, a key lying in a `.env`, or an admin password that already floated through a breach dump. We find the actual entry point, close it, clean what is left, and hand you proof.” When the site goes down overnight, your team should not be guessing who to call and what to try. This rescue turns your chaos into a one-page runbook your team can actually follow at 2 a.m., then walks them through it so the plan works the night you need it — not the night you test it. ## Why most “business continuity” documents fail Binders of policies that nobody has read are not continuity. When it is 2 a.m. the question is not “what does policy 14 say” — it is who, in what order, with what passwords and which decision rights. The runbook answers those first, and the drill turns a document into muscle memory. ## The runbook and the drill I map the systems, write the single-page action plan, secure the credentials behind it, and then run a live drill with your team where we walk the exact steps against a simulated outage. You get the plan, the credentials vault, and a team that has already done it once. ### What your $$4,000 actually buys you **Clean, verified siteMalware removed, breach sealed, doors locked. **Forensics reportPlain English explanation of what happened. **Hardening logEvery lock we added, documented step by step. **60-day guaranteeIf it comes back, we re-clean free. **Locked invoiceUSD flat rate. No hidden fees. Ever. **Every key stays yoursAccess, credentials, accounts — always. - One-page runbook, not a binder - Runbook drilled with your team - 24/7 contact and escalation flow ### The 48-hour plan - **01Map - **02Write - **03Drill - **04Update ### The flat-rate promise - Price locked before work starts - Delivered in 48 hours - 12-hour express at $8,000, if you pick it before payment - No fix, no fee - Proof in every handover - Plain English — no code knowledge needed **Out of scope unless quoted: ongoing maintenance, new features, content writing. If the real cause lives outside this ticket, you'll hear it straight in the diagnosis — with a new flat quote only if you approve. Add to cart · $4,000 Book the Downtime Response & Continuity Plan via email Online payment processed by **Lemon Squeezy All prices on one page →](https://getfullstacksolutions.com/pricing/index.html) ### More in Security & Emergencies Hack Cleanup & Malware Removal$3,500](https://getfullstacksolutions.com/rescue/hack-cleanup/index.html)Domain Hijack Recovery$3,500](https://getfullstacksolutions.com/rescue/domain-hijack/index.html)Checkout Crash & Stability Rescue$4,500](https://getfullstacksolutions.com/rescue/checkout-crash/index.html)Bot Traffic & Anti-Bot Defence$4,000](https://getfullstacksolutions.com/rescue/bot-wipeout/index.html)PCI Compliance Audit & Remediation$6,500](https://getfullstacksolutions.com/rescue/pci-audit/index.html)Lockdown & Post-Breach Hardening$15,000](https://getfullstacksolutions.com/rescue/lockdown/index.html)Total Takeover Recovery$12,000](https://getfullstacksolutions.com/rescue/robo-total/index.html)Preventive Hardening$7,500](https://getfullstacksolutions.com/rescue/blindaje/index.html)Shielded Checkout$14,500](https://getfullstacksolutions.com/rescue/checkout-blindado/index.html) All Security & Emergencies rescues →](https://getfullstacksolutions.com/services/security/index.html) Disaster readiness ## From 2 a.m. panic to one-page runbookWhen something breaks at 3 a.m., you need a name, a number, and an order — not a search engine.Before #### 2 a.m. panicWho do we call? What is the password? What was changed last week? Three people are texting. Nobody knows the order. The site is down and every minute costs money.After 48h #### One-page runbookWho to call first. What to do in what order. Where the passwords are. What changed last month. One page, one phone number, one clear sequence. Panic replaced by procedure. What it delivers ## What lands in your inbox at hour 48 Every rescue ends with the same handover standard — plus the pieces specific to this security ticket. - 01 **The fix, within scopeThe symptom you booked is resolved, tested, and verified working before I say "done". - 02 **The rescue logWhat was broken, what I changed, what to watch — written down and yours to keep. - 03 **Plain-English handover docReadable by the owner, not just the IT team: access, config, and the "what next" in one file. - 04 **Every key stays yoursAccounts, credentials, and access stay under your control — nothing changes owner. - 05 **One locked invoiceThe flat rate you approved, in USD, agreed in writing before work started. - 06 **Forensics in human languageHow the attacker got in, what they touched, and proof the environment is clean. - 07 **Hardening logEvery door closed and logged — firewalls, logins, permissions, keys. Scope is written before work starts. Anything outside it gets its own flat-rate quote for your approval — never an open meter. After you approve the ticket ## A secure handover of access Once the flat rate is approved, the only thing left to hand over is access — and it's handled like it's stolen property: only what's needed, over a secure channel, and deleted when it's done. ### What a security rescue typically needs - Hosting panel, SFTP or SSH access (server IP + port) - App/CMS — Content Management System — the software (like WordPress) you use to edit pages without touching code. admin — a temporary editor account works - Database access, but only if the cleanup needs it - Cloudflare or registrar — The company where your domain name is registered — whoever controls that account controls the domain. access if DNS is involved ⚠️**Don't send passwords upfront. We only ask for credentials after scoping, over a secure channel. ### How it's protected - Passwords go by a one-time secret link, never in plain email - IP: server-side rescues get our egress IP to allowlist — or you share the server IP + port - Minimum access: read-only where possible, extra only when the diagnosis needs it - Credentials are deleted or rotated the moment the rescue is done - NDA on request; standard confidentiality is in the working agreement No access, no charge: if we can't reach what we need, you're told honestly during diagnosis — and the no-fix, no-fee rule still holds. Full after-payment handover checklist →](https://getfullstacksolutions.com/handover/index.html) · Print the Downtime Response & Continuity Plan handover card →](https://getfullstacksolutions.com/handover/continuity/index.html) Plain answers ## Questions people ask before booking Straight answers, no fine print in the sales pitch. Why is my website down?Downtime from a 502, a database error, a load spike or a crashed host isn't an accident — it's a gap in the setup. This rescue builds a response plan and rehearses it so the next outage ends in minutes, flat rate in 48 hours. How much does the Downtime Response & Continuity Plan rescue cost?$4,000 flat, all-in. Price locked before work starts, delivered in 48 hours, and if it can't be delivered within scope you don't pay. No hourly meter, no surprise line items.What exactly do I receive when the rescue is done?The complete handover: the fix verified within the agreed scope, the rescue log, the plain-English handover document, the before/after proof of the work, every account and key still under your control, and one locked invoice in USD. Nothing else is ever billed — if anything outside the scope appears, you get a new flat-rate quote to approve before any work starts.How long is the plan?One page. If the plan cannot fit on one page, it will not be read in the middle of a crisis. Supporting details live in a credentials and runbook vault behind it.Does the drill take my site offline?No. The drill is a tabletop walkthrough and a safe test of access and restore paths, not an actual outage. Nothing production gets touched without your explicit approval.What kind of sites is this for?E-commerce, SaaS, and agency-managed sites that live or die on availability — the common thread is you want the next outage to be short and boring. All 206 site-wide answers, in one place →](https://getfullstacksolutions.com/faq/index.html) Keep the fire under control ## Related rescues The fires that usually burn together. Backup System & Restore Test→Hosting Consolidation & Cost Cut→Developer Exit & Access Recovery ### Can we actually restore from our backups? 3 daily backups on 3 continents, restore proven under an hour — because “we back up” isn't a plan. $2,000flat · 48hDetails → ](https://getfullstacksolutions.com/rescue/backup/index.html) Add to cart · $2,000 ### Six hosting bills for one website Consolidate onto one VPS you control. Savings proven in dollars on month one, never estimated. $2,500flat · verified savingsDetails → ](https://getfullstacksolutions.com/rescue/hosting/index.html) Add to cart · $2,500 ### My developer vanished with the keys Access recovered, everything secured and documented, and you become independent of any single person. $4,500flat · 48hDetails → ](https://getfullstacksolutions.com/rescue/escaped-dev/index.html) Add to cart · $4,500 Browse all 30 rescue tickets](https://getfullstacksolutions.com/index.html#catalog) The smart way to understand it first ## Read before you hire, then fix it in 48h The plain-English version of the Downtime Response & Continuity Plan problem — what to check yourself and when to stop. Pricing guide **How Much Does Website Downtime Cost? The Real Math Downtime is not one number — it is lost sales, plus recovery time, plus the customers who quietly never come back. Here is how to size all three. Read the plain-English guide → ](https://getfullstacksolutions.com/guides/website-downtime-cost/index.html) Infrastructure guide **Web Hosting 101: What You're Actually Paying For Shared, managed, VPS and dedicated sound like price tiers. They are really a single trade-off: how much of a server you control, and how alone you are on it. Read the plain-English guide → ](https://getfullstacksolutions.com/guides/web-hosting-101/index.html) Recovery guide **My Website Is Gone / I Lost Everything — No Backup, Now What? Most 'irrecoverable' sites are recoverable from somewhere. Here is where the pieces live — and when you genuinely cannot do it alone. Read the plain-English guide → ](https://getfullstacksolutions.com/guides/website-gone-no-backup/index.html) Browse all 30 plain-English guides](https://getfullstacksolutions.com/guides/index.html) **PCI Compliance Audit & Remediation$6,500 · flat 48hNext in Security & Emergencies →**Lockdown & Post-Breach Hardening$15,000 · flat 48h](https://getfullstacksolutions.com/rescue/lockdown/index.html) ## Stop losing money every hour you wait. Email symptom → Ticket in 12h → Fixed in 48h Every minute your security problem is live, your competitors take your customers. Send the symptom — get the flat-rate Downtime Response & Continuity Plan ticket within 12 hours. Start the Rescue ## Tell me what's on fire. Send the symptom — I'll reply within 12 hours with the flat-rate ticket that fits. rescue@fullstacksolutions.dev Emergency channel: replies within 12 hours, 7 days a week · US market · English NDA available on request No fix, no fee Invoice in USD Secure access handover Downtime Response & Continuity Plan $4,000 **48:00:00to handover