/ How the delivery works  No meter. No surprises.

# How the delivery works Five steps between your first email and a fix you can verify. Every step delivers something to you: an email the moment it moves, plus a private tracker page (`/status/`) where you watch each step land. Same pipeline for every rescue — the only thing that changes is which ticket your symptom matches.  **≤12h reply + locked price **48h to handover **1 locked invoice **0 hourly billing

## The rescue in three calendar days   Day 0

### You send the symptom Within 12 hours you get the diagnosis and the locked flat-rate ticket. Nothing is billed until you approve.   Day 1

### Approve, pay, work begins One invoice, one payment. The engineer starts; at hour 24 you get a mid-run check-in with progress and any scope decision.   Day 2

### The handover At hour 48 the rescue is proven done: fix verified, rescue log, docs, your keys, one locked invoice. No fix, no fee.

-  01  Hour 0 · Received

### You send the symptom One email. No diagnosis needed, no prep. Write what broke, what it costs, and when it started — or just tell us what’s happening. The order is created and a confirmation (with your private tracker link) lands in your inbox.
-  02  ≤ 12 hours · Quoted

### Diagnosis + locked price A plain-English diagnosis, the named flat-rate ticket, and the exact locked price. The tracker moves to “Quoted” and you get the email — nothing is billed yet, ever, until you approve the number.
-  03  Approved

### You approve & pay One invoice, one payment — then the 48-hour window opens and the clock starts. Your tracker moves to “Approved”; the handover card arrives with exactly what we’ll ask for (per category) and the one-time secure link channel.
-  04  In work · Hours 0–48

### The engineer works — up to 8 hours Read-only investigation first, then the fix inside the agreed scope. Every ticket carries up to **8 hours of hands-on senior engineer work — including review and diagnostics, so it can deliver in less. A mid-progress check-in at hour 24 keeps you posted; anything outside scope appears as a new flat quote, only after you approve.
-  05  Handover

### Handover with proof — no fix, no fee The fix verified within scope, the rescue log, the plain-English handover document, before/after proof, every key and account still under your control, and one locked USD invoice. Your tracker closes at step 5. If a rescue doesn’t land within its scope, you don’t pay the final invoice — and nothing is ever billed by the hour.    Start step 1 — send the symptom See the handover checklist in advance](https://getfullstacksolutions.com/handover/index.html)       The five-standard handover

## Whatever the ticket, you keep the same five things

-   01 **The fix, within scopeThe symptom you booked is resolved, tested, and verified working before I say "done".
-   02 **The rescue logWhat was broken, what I changed, what to watch — written down and yours to keep.
-   03 **Plain-English handover docReadable by the owner, not just the IT team: access, config, and the "what next" in one file.
-   04 **Every key stays yoursAccounts, credentials, and access stay under your control — nothing changes owner.
-   05 **One locked invoiceThe flat rate you approved, in USD, agreed in writing before work started.       Plain answers

## Questions about the pipeline  When does payment happen?After the ticket is named and the price locked. One invoice, one payment, then the 48-hour clock starts. No monthly fees, no auto-renew.What if the real cause is bigger than the ticket?You are told straight in the diagnosis, before any work outside scope. A new flat-rate quote is presented and you approve it, or the rescue stays inside the original ticket.How do you receive access securely?Per the category checklist on /handover/: passwords by one-time burn link, IP only when server-side work needs it, minimum access (read-only when possible), all credentials deleted or rotated when the rescue ends.What happens at hour 48 exactly?The handover lands: the verified fix, the rescue log, the plain-English document, before/after proof, your keys still under your control, and one locked USD invoice.Can delivery be faster than 48 hours?Yes — a 12-hour express at double the flat price, and you choose it before payment. Same locked-price logic, half the window: decide at approval, pay the rush price, run the 12-hour clock.