/ Plain-English guides](https://getfullstacksolutions.com/guides/index.html)/ Is my website down — or is it just me? Infrastructure · people search: “Is my website down — or is it just me?” # Is my website down — or is it just me? Before you panic, three quick tests tell you whether the problem is your device, your domain, or your hosting — usually in under five minutes. Plain English · no jargon · 4-minute read By Rodrigo Valenzuela Iturrieta](https://getfullstacksolutions.com/about/index.html), the engineer who does the work · Published July 8, 2026 · Updated September 20, 2026 Part of **Servers & Infrastructure](https://getfullstacksolutions.com/services/infrastructure/index.html) — read first, then fix it in 48h. Copy link Print Share Know someone with this exact problem? Pass it on — no email gate. 'Is it down for everyone, or just me?' is the right first question, and you can answer it yourself before you call anyone. A site that is down has one of four owners: your own connection, a global outage at your host, a domain or DNS — The internet's address book: it turns your domain name into the server visitors actually reach. problem, or your server itself. Each shows a different symptom, and telling them apart saves hours of panic and pointless support tickets. ## Check these first, yourself - Try the site on your phone with WiFi off. If it loads on mobile data, the site is fine and the problem is your network, DNS cache — A ready-made copy of your pages kept warm so the server doesn't rebuild everything on every visit., or browser. - Check a third-party checker (isitdownrightnow, Downdetector) and your host's status page — if thousands report it, it's a provider outage you can only wait out. - Look at the exact error: 'DNS_PROBE_FINISHED_NXDOMAIN' points at the domain/DNS, 'ERR_CONNECTION_TIMED_OUT' points at the server, a host 'suspended' notice points at billing or abuse. - Check the domain's expiry date at your registrar — The company where your domain name is registered — whoever controls that account controls the domain. — an expired domain takes the whole site and email down at once, and the window to renew before it's parked is short. ### When to call a rescue instead of doing it yourself If the site is down for everyone and the domain is current, the fault is at the server — and every minute is lost revenue and lost trust. An Infrastructure rescue isolates whether it's DNS, the web server, or the box itself, restores service, and leaves you a plain-English map of what failed and what to watch. 48 hours, flat rate, no fix no fee. ### Should you fix it yourself or call a rescue? **Have you tried the free fixes (images, caching, plugins)?If yes and it's still slow → the problem is deeper. **Is your hosting or server the bottleneck?Shared hosting, old PHP, no object cache → server-level problem. **Yes → Speed Rescue Fixed in 48h · from $2,000 ](https://getfullstacksolutions.com/rescue/speed/index.html) **Not sure → Send symptom We'll diagnose for free ](https://getfullstacksolutions.com/contact/index.html) ## Still have questions? How do I tell a host outage from my own site breaking?A host status page reporting an incident plus many reports on Downdetector means the provider is down — waiting is the only fix. If the host is green and only your site fails, the fault is inside your account: DNS, server config, or an exhausted resource.Can an expired domain really take my email down too?Yes — your domain points both the website and the mail records. When it lapses, mail stops being delivered to you and the site goes dark together. Renew it the same day; some registrars add a grace period, some don't. Skip the diagnosis ## Get this fixed in 48 hours, flat rate Same problem, less sleep lost. One of these rescues maps directly to what you're dealing with. infrastructure **Hosting Consolidation & Cost Cut $2,500 · 48 hours ](https://getfullstacksolutions.com/rescue/hosting/index.html) security **Domain Hijack Recovery $3,500 · 48 hours ](https://getfullstacksolutions.com/rescue/domain-hijack/index.html) performance **VPS Optimization & Server Tuning $3,500 · 48 hours ](https://getfullstacksolutions.com/rescue/vps/index.html) performance **Database Performance Rescue $4,500 · 48 hours ](https://getfullstacksolutions.com/rescue/database/index.html) Keep reading ## Related plain-English guides More of the questions business owners actually search — same plain-English style, same no-jargon promise. Infrastructure guide **Shared Hosting vs VPS: Which Do You Actually Need? Shared hosting is fine until it isn't. Here is how to tell which one your site needs, and the warning signs you have already outgrown the cheap plan. Read the plain-English guide → ](https://getfullstacksolutions.com/guides/shared-hosting-vs-vps/index.html) Infrastructure guide **Database Connection Error — Quick Fix This WordPress white screen means the site can't reach its database. The cause is usually small, but the order you fix it in matters. Here's the path. Read the plain-English guide → ](https://getfullstacksolutions.com/guides/database-connection-error/index.html) Infrastructure guide **Host Suspended My Website — Abuse or Resources A suspension notice is your host protecting the shared server. Whether it's malware, a traffic flood, or an honest spike, the recovery order is the same. Read the plain-English guide → ](https://getfullstacksolutions.com/guides/host-suspended-abuse/index.html) ## Don't want to become an expert in this? Send the symptom — get a flat-rate ticket and a plain-English plan within 12 hours. Start the Rescue