/ Contact   A human, not a ticket queue

# Talk to the engineer who does the work. One message starts the clock. You get a plain-English reply within 12 hours, 7 days a week — and if it's a rescue, the flat-rate ticket that fits.  Reply ≤ 12h 7 days a week No code required English

## Fastest way to reach me Use the 2-step symptom form on the home page](https://getfullstacksolutions.com/index.html#contact), or write straight to **rescue@fullstacksolutions.dev. Both land in the same inbox — the one the engineer actually reads. rescue@fullstacksolutions.dev

### What happens after you write

- **0–12 hours — reply in plain English: is this fixable, which rescue fits, and the flat price.
- **You approve — the price is locked and the diagnosis starts.
- **Access handover — you get a typed checklist of the exact access needed (by rescue type) and a secure one-time link to send it. Nothing extra is collected.
- **48 hours — delivered with the rescue log: what was broken, what changed, what to watch.

### Include these five things

- The URL of the website (even if it's already down)
- What it was doing the last time it was fine
- When it changed — "yesterday" tells me more than "it's broken"
- Who else has access (hosting, domain, payment accounts)
- Whether we could talk by phone if interviews needed access

### Emergency vs. scheduled **Reaching me *now — site down, hacked, checkout failing — is what the rescue is for; say so in the first line. **Planning ahead — pre-sale tune-ups, migrations, PCI checks — still reply within 12 hours, just with the scheduled lane.

### When you approve: how access is handed over safely You'll never be asked to paste a password into an email. After approval, you get a typed checklist of the access each rescue actually needs — coherent with the work, not a fishing expedition — plus a one-time secret link to send credentials over an encrypted channel.

- Passwords go by a one-time secret link, never in plain email
- IP: server-side rescues get our egress IP to allowlist — or you share the server IP + port
- Minimum access: read-only where possible, extra only when the diagnosis needs it
- Credentials are deleted or rotated the moment the rescue is done
- NDA on request; standard confidentiality is in the working agreement  **IP: for server-side rescues we give you our egress IP to allowlist, or you share the server's public IP and port. **Passwords: only where they apply, over the secure channel, and deleted or rotated when the rescue ends. See the full handover checklist](https://getfullstacksolutions.com/handover/index.html) Read the privacy + confidentiality terms](https://getfullstacksolutions.com/legal/index.html)

### Honest fit check, in advance **Not for: $2k/month retainers, unpaid "just a quick look" requests, or places that need us to run their business forever. **For: a defined rescue, a locked price, and a fixed 48-hour handover. Working in English, in US business hours, from a remote office with a written agreement. Timezone gaps are covered by the 12-hour reply promise — which is why that number is a promise, not an aspiration. Read the working agreement](https://getfullstacksolutions.com/legal/index.html)

## Send the symptom. Nothing else. Flat rate, 48 hours, no fix no fee. The reply is on me within 12. Start the Rescue